Privacy
TRANSFORM HOMES PRIVACY POLICY
Effective Date: 1 July 2026
1. Our Commitment
Transform Homes, a trading name of Absolute Fix-n-Finish Pty Ltd (ABN 71 119 121 087), is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By contacting us, visiting our website, requesting a quotation or engaging us to provide services, you consent to the collection and use of your personal information as described in this Privacy Policy.
2. Who We Are
Transform Homes provides custom home construction, renovations, extensions and residential and commercial building services throughout Melbourne.
For privacy enquiries please contact:
Transform Homes
Absolute Fix-n-Finish Pty Ltd
ABN 71 119 121 087
Email: build@transformhomes.com.au
3. What Personal Information We Collect
Depending on our relationship with you, we may collect:
- Name
- Business Name
- Postal address
- Email address
- Telephone number
- Property address
- Building plans and specifications
- Photographs of your property
- Building preferences and selections
- Financial information
- Contract documentation
- Communications with our staff
- Buildertrend project information
- Warranty information
If you apply for employment, we may also collect information relating to your qualifications, employment history and references.
4. How We Collect Information
We collect information directly from you when you:
- Contact us
- Complete an enquiry form
- Request a quotation
- Meet with us
- Sign a building contract
- Use our website
- Use our Buildertrend Client Portal
- Email or telephone us
- Provide information during construction
We may also receive information from:
- Architects
- Building designers
- Engineers
- Building surveyors
- Consultants
- Suppliers
- Financial institutions
- Land Surveyors
- Geotechnical consultants
- Energy Assessors
- Suppliers
- Government authorities
- Site CCTV
- Local Council
- Your authorised representatives
5. Why We Collect Personal Information
We collect personal information to:
- Respond to enquiries
- Prepare quotations
- Design your project
- Enter into contracts
- Construct your home
- Manage selections and variations
- Schedule work
- Coordinate subcontractors
- Manage warranties
- Prepare Invoices
- Comply with legal obligations
- Improve our services
- Communicate with you throughout your project
Where permitted by law, we may also send marketing information regarding our services. You may unsubscribe at any time.
6. Buildertrend
Transform Homes uses Buildertrend as its project management and customer communication platform.
Buildertrend is used to manage:
- Enquiries
- Quotations
- Contracts
- Schedules
- Project communications
- Selections
- Variations
- Progress photographs
- Invoices
- Warranty information
- Client documents
Clients and subcontractors may receive access to the Buildertrend Client Portal to view project information and communicate with our team.
7. Microsoft Cloud Services
Transform Homes uses Microsoft Cloud Services We use it to store backup copies of information from Buildertrend in addition to the following:
- Spreadsheets
- Letters
- Other documents.
8. Overseas Disclosure
Buildertrend stores information using secure cloud infrastructure that is hosted in the United States of America & Australia.
As a result, your personal information may be stored or processed outside Australia.
While overseas recipients may not be subject to Australian privacy laws, Transform Homes takes reasonable steps to ensure service providers maintain appropriate security standards for protecting your information.
Microsoft uses data centres globally, but advises that as an Australian Business, our data is stored locally with Australian borders.
9. Who We Share Information With
We only disclose personal information where necessary to operate our business or where required by law.
This may include:
- Architects
- Designers
- Engineers
- Building surveyors
- Surveyors
- Subcontractors
- Suppliers
- Building inspectors
- Local councils
- Utility providers
- Financial institutions
- Insurance providers
- Legal advisers
- Professional consultants
- Buildertrend
We do not sell your personal information.
10. Marketing
If you enquire about our services or become a client, we may occasionally send information about:
- new services
- completed projects
- newsletters
- promotions
- events
You may opt out at any time by contacting us or using the unsubscribe option provided.
We may include non-identifying images, project descriptions, testimonials and other similar information for marketing purposes on various locations including:
- Transform Homes Website
- Social Media
- Newsletters
- Promotions
- Flyers
- Advertising
- Cross promotion with suppliers
Before using any client identifying information is used we will obtain agreement from our clients.
11. Photographs & other imagery
During construction we may take photographs, videos & 3D renders of your project for:
- Construction records
- Quality assurance
- Warranty purposes
- Communication through Buildertrend
- Progress updates
- Ongoing training
- Promotional activities
- Website images
We will not publish images identifying you or your address for marketing purposes without your consent. Photographs that do not identify you or your property location may be used for Transform Homes Marketing activities including but not limited to social media and brochures.
12. Awards
We may from time to time enter into awards such those run through Master Builders, HIA or similar organisations. We may use photographs and other imagery project descriptions and other items for this purpose. Before using any client identifying information is used we will obtain agreement from our clients.
13. Website Information
When you visit our website we may automatically collect information including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Referring website
This information helps improve the performance and security of our website.
13. Cookies
Our website may use cookies to:
- improve website performance
- remember preferences
- analyse website traffic
- improve customer experience
Most internet browsers allow cookies to be disabled, although this may affect website functionality.
14. Security
We take reasonable steps to protect personal information from:
- misuse
- interference
- loss
- unauthorised access
- modification
- disclosure
Security measures include:
- secure cloud systems
- password protection
- restricted staff access
- secure backups
- antivirus and cybersecurity measures
No electronic transmission can be guaranteed completely secure, however we take reasonable precautions to protect your information.
15. Retention of Information
We retain personal information only for as long as required to:
- complete your project
- manage warranties
- comply with legal obligations
- resolve disputes
- maintain business records
When information is no longer required, it is securely destroyed or permanently de-identified where practical.
16. Access and Correction
You may request access to personal information we hold about you.
If any information is inaccurate, incomplete or out of date, you may request that we correct it.
Requests should be sent to:
build@transformhomes.com.au
We will respond within a reasonable period and in accordance with applicable privacy laws.
17. Data Breaches
If Transform Homes becomes aware of an eligible data breach under Australian privacy legislation, we will investigate the incident and comply with our obligations under the Notifiable Data Breaches Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
18. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
19. Complaints
If you believe we have breached your privacy, please contact us in writing.
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
20. Contact Us
Transform Homes
A trading name of Absolute Fix-n-Finish Pty Ltd
ABN 71 119 121 087
Email: build@transformhomes.com.au
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us using the details above.
21. Artificial Intelligence (AI)
Transform Homes may use artificial intelligence (AI) technologies to assist with the delivery of our services and the operation of our business. AI is used as a tool to improve efficiency,
accuracy and customer service, but it does not replace human judgement in decisions relating to your building project.
AI may be used to assist with tasks such as:
- drafting correspondence and project communications
- summarising meeting notes and documents
- preparing marketing and educational content
- analysing project information and identifying trends
- assisting with administrative tasks
- improving the quality and consistency of our customer service
Information processed by AI systems may include personal information that you provide to us or that is collected during the course of your project.
Where AI services are provided by third-party software providers, information may be processed on servers located outside Australia. We take reasonable steps to ensure that providers we engage have appropriate security measures and privacy protections in place.
We do not rely on AI to make decisions that have legal or significant effects on our clients. Important decisions regarding your project, contract, pricing, variations and customer service are reviewed and made by appropriately authorised members of our team.
By providing your information to Transform Homes, you acknowledge that we may use AI technologies as part of the delivery and administration of our services, subject to our obligations under the Australian Privacy Act 1988 (Cth).
21. Document Revisions
Date: 1/7/26
Item: Document recreated to current format
Version: 1.0